It's Not All About the Tech - People Are Part of the Process

Careful consideration at the end user level should be given any process, technology or application upgrade. Beyond the cost of the servers, equipment, software, licenses, integration and downtime, is going through it all only to have very few adopt the upgrade or, just as bad, use the upgrade as little as possible. Now, it's only human nature - everyone resists change (even you).

Do You Know? - E-mail Plus Security

By it's very "tech" nature, e-mail is not a secure process. It's not just the personally identifiable information people transmit every day through e-mail - there's even more danger in the e-mails you allow to be downloaded to your working computer.

5 Great Gifts For Any Assistant

I'm sure you've noticed - even before we are done with Halloween (and certainly we can't get through Thanksgiving anymore) before we're bombarded with ad after ad announcing the forthcoming holidays. This year, take advice from an assistant who's been there and done that. Here's 5 items any assistant will LOVE!

3 Reasons You Should Remove E-mail From Your Processes

I'm sure the title of this article has some readers scratching their heads. Remove e-mail? I just started using it - it's the wave of the future - I work with clients by e-mail all the time - My clients wouldn't hire me if I don't use e-mail. This article covers 3 well thought out reasons you should consider removing e-mail, where possible.

You Can't Do it Alone - 5 Tips to Make the Most of Your Assistant - Virtual Or Not!

You didn't go into business to run your business -- that's what an assistant is for! This article covers five tips to help you get the most of a virtual, digital or in house assistant.

The Top Three Reasons Law Firms Are Not Using Digital Dictation Technology

In my profession, it is common to ask a lot of questions. Truly, it's necessary. A Virtual Assistant is someone who has to know as much as possible about a particular client's systems or way of doing things in order to best configure and make use of available technology to help them do it better, faster, for less cost - whatever the client is looking to gain.

Telephone Technology

Forward thinking firms are setting up processes to take advantage of today's telephone technology - including exploring VoIP, issuing cell phones and incorporating technology that lends itself to integration by telephone, including digital dictation, communications management and even payment processing.

Who's Data Is It Anyway?

Recent events and scandals have highlighted what can happen when an employee uses an employer's equipment or connection to the Internet for non-work related communications - whether such communications are through their employer's e-mail or not.

Good Technology Starts With Specific Goals

New technology is hitting the market and existing technology is being refurbished and applied to the legal industry every day. Whether you need to reduce HR expenses, increase collections or stimulate client generation, chances are some form of technology will play a big part in any firm initiative.

The History of Transcription and Law Firm Productivity

It's a given - the process of law requires a great deal of documents - agreements, stipulations, letters, memos, court required submissions, contracts, forms, wills and trusts just to name a few! The business of law also requires documents. After all, many an attorney's billable hour is spent drafting, reviewing and revising documents on behalf of their clients. How productive is your firm's document workflow?'

ABC: Digital Dictation

While many businesses use analog (tape) based dictation, the benefits of digital are so overwhelming, it is only a matter of time before tapes go the way of the typewriter (still hanging around the office, but not really used).

Effective Communications In Our Digital World

From those taking baby steps on the digital superhighway to those who've toured the block a few times - all need to heed a few universal rules to make sure their messages get noticed rather than become fodder for the recycle bin.

Virtual Assistance: What Every Sole Practitioner Should Know

Ever increasing numbers of attorneys hanging out their own shingle are in dire need of administrative assistance, but do not have the space, equipment or even workload to warrant hiring an employee.


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